COMERCIAL CIRVA, S.L. reserves the right to use cookies (small text files created by a web server, delivered through a web browser, and stored on the user's terminals) when browsing the website, to facilitate personalization and ease of navigation.
The user is informed that cookies are associated with the anonymous user and his/her computer, and do not store any personal data or any type of information that could identify him/her.
The user may refuse the processing of data or information by deactivating the use of cookies in the configuration of his/her browser.
In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the data supplied by the user will be incorporated into an automated file registered with the Spanish Data Protection Agency, owned by COMERCIAL CIRVA, S.L., whose exclusive purpose is the accounting and administrative management of the company's client data, therefore the user gives his consent for this treatment of his data by the company. The data will be collected through the corresponding form, which will only contain the essential fields to be able to provide the service required by the user.
Personal data will be treated with the appropriate degree of protection, in accordance with the provisions of Royal Decree 994/1999 of June 11, taking the necessary security measures to prevent their manipulation, deterioration, loss, access and/or unauthorized treatment. The company will not transfer the user's data to third parties without the user's authorization, except for those transfers determined by law or which are strictly necessary for the provision of services expressly requested and authorized by the user.
The user may exercise their rights of access, rectification, cancellation and opposition by sending their request to the owner of the file, for which they may contact the email address recaball@recaball.com or the company's address by post.
This legal information regulates the use of the website www.recaball.com, owned by COMERCIAL CIRVA, S.L., with N.I.F. B46384574 and registered office at c/ La Fragua, 20, P.I. Los Rosales, 28933 Móstoles (Madrid); telephone 91-6646405 and email address recaball@recaball.com
Registered in the Mercantile Registry of Madrid, volume 17,685, folio 31, page M-303.971.
Access and/or use of the website confers the status of USER, who accepts, from said access and/or use, the general conditions of use reflected here, which will be applicable independently of the general conditions of contract that may be applicable.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The contents of the website (including, but not limited to: databases, images, drawings, graphics, text files, audio, video and software) are the property of COMERCIAL CIRVA, S.L. and are protected by the applicable national and international intellectual and industrial property regulations.
Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of the company owner, is expressly prohibited. The user undertakes to respect the intellectual and industrial property rights of the company.
1.- The general conditions of sale regulated in this section, in accordance with the current regulations on Consumers and Users (hereinafter General Conditions), exclusively govern the contractual relations between the user of the website and the seller COMERCIAL CIRVA, S.L. (Recaball).
The General Conditions are the only applicable ones and replace any other general conditions, except in the case of prior, express and written cancellation. The company may occasionally modify the articles of its general conditions, so it is advisable that these are read on each visit to the website. These modifications will be applicable from their publication on the website, so they will not apply to contracts concluded previously (each purchase through the website is governed by the general conditions in force on the date of the order). Making a purchase/order implies the unreserved acceptance by the user of the General Conditions.
2.- The company provides the user with information regarding the essential characteristics of the products through technical descriptions, photographs and/or recommendations for use, within the technical limits and respecting market standards.
3.- The sales prices indicated on the website are shown in euros. The details of all the articles show the RRP without VAT and with VAT included. In addition, in the shopping cart, you will see that the shipping cost is added as a separate concept and the VAT is broken down accordingly.
The company may modify the prices at any time, with the price that was valid on the website at that time for the product in question being applicable to a specific purchase/transaction.
Prices valid except for typographical errors or while stocks last.
4.- Orders will be sent within the limits of available stock. The system displays the available items with stock information on the product page itself. If one of them is not available, it will not allow the order to be completed and paid for, unless it is cancelled or exchanged for a substitute with available stock that the system proposes (if applicable).
5.- The products will become the property of the user when they have been received by the user at the place of delivery.
6.- Returns:
- Return for Withdrawal:
If upon receiving an order from Recaball the customer is not satisfied with it, in accordance with article 71 of Royal Legislative Decree 1/2007 of 16 November, they will have the right to exercise the right of Withdrawal within a period of FOURTEEN calendar days (from receipt of the order) to terminate the contract and return the purchased product. The customer will notify Recaball within the stipulated period and by email, of their desire to exercise the right of Withdrawal, and must also send the product to the Recaball address or deliver it personally in identical conditions to those received by the customer.
In this case, the return shipping costs will be borne by the customer, who will have to send the order to Recaball in the same condition in which it was received, attaching a COPY of the original invoice issued by Recaball (scan or photocopy).
Important Note: When returning a complete order (or products from an order) the returned products will be paid for, but in no case will the original shipping costs associated with the order on which the right of Withdrawal is exercised be re-paid.
Recaball reserves the right to reject the return if it detects any type of damage to the product that may have been caused by the customer. If the return is rejected, Recaball will retain payment for the product. The user and/or client has the right to recover the product, taking charge of the shipping and insurance costs.
If the return is accepted by Recaball, the company will process within a period of up to 15 working days from the acceptance of the return the refund of the amount that the client and/or user has paid for the product.
The following exceptions are established in the exercise of the right to return, as expressly stated in the General Law for the defense of consumers and users, which are:
*The supply of goods made according to the specifications of the client and/or user or clearly personalized.
*The supply of goods that may deteriorate or expire quickly.
*The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
*The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.
You can manage a return by writing to pedidos@recaball.com
- Return in case of Damage, Breakage or Incorrect Delivery:
In case of DAMAGE or BREAKAGE of the material requested by the customer, the latter will have a period of FOURTEEN calendar days (from receipt of the order) to terminate the contract and return the purchased product. The customer will notify Recaball within the stipulated period and by email, of their desire to exercise the right of return. The order will be collected by Recaball and must always be accompanied by a COPY of the original invoice issued by Recaball (Scan or photocopy).
If at the time of delivery of the product, the customer and/or user detects any defect in the product or any missing part, they must contact Recaball immediately (remember the FOURTEEN days period indicated above), providing the product details and detailing the damage suffered. To do so, Recaball recommends checking and reviewing the product at the time of delivery.
Recaball, after confirming the fault, undertakes to offer a free replacement of the product. This free replacement will include the costs of collecting the damaged order, as well as the costs of the correct new shipment. Likewise, Recaball will assume the costs of repairing the product(s) if necessary (except in those cases in which the items purchased on the website have the manufacturer's guarantee, in which case the customer must follow the procedure and conditions indicated by the manufacturer itself).
Unless proven otherwise, it will be understood that the products comply with the contract provided that they meet all the requirements expressed below, unless due to the circumstances of the case any of them are not applicable:
a) They conform to the description made by Recaball and have the qualities of the product that Recaball has presented to the consumer and user in the form of a sample or model.
b) They are suitable for the uses to which products of the same type are ordinarily intended.
c) They are suitable for any special use required by the consumer and user when he has informed the seller at the time of entering into the contract, provided that the latter has admitted that the product is suitable for such use.
d) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where applicable, the public statements about the specific characteristics of the products made by the seller, the producer or his representative, in particular in advertising or on the label. The seller will not be bound by such public statements if he proves that he was unaware and could not reasonably be expected to be aware of the statement in question, that said statement had been corrected at the time of entering into the contract or that said statement could not have influenced the decision to purchase the product.
If a product other than the one requested by the customer is delivered by mistake by Recaball, the customer will act in the same way as if it had arrived damaged and Recaball will then proceed to send the correct product free of charge and without any additional charge to the buyer.
In this case, Recaball will also assume the cost of collecting and sending the correct product(s).
To manage a return of damaged / different / broken product(s), please contact us at pedidos@recaball.com
- Return of product ordered incorrectly by the customer:
There may be a case in which the customer wants to return an item that was ordered by mistake or by duplication.
The return of material in these cases IS THE CUSTOMER'S RESPONSIBILITY. It will be their prerogative to choose the form (agency) and packaging in which to send the product(s) to Recaball.
In these cases, Recaball will pay the customer the amount of the product as soon as it receives it and manages it administratively. It is essential that the product is returned in secure packaging, which does not compromise the condition of the item when it is returned to our facilities.
IMPORTANT: Any returned product that is damaged during return due to defective return packaging WILL NOT be paid.
7.- All products marketed by the company have a three-year legal guarantee against product non-conformity. The customer must contact the company in writing for any claim in this regard.
Due to the nature of the product, it may be necessary to carry out an expert analysis by the manufacturer to verify that the lack of conformity is due to a manufacturing defect. The shipping costs of the item are the responsibility of the user. However, if the legal guarantee of conformity is applicable (after the expert report), all the costs will be covered by the buyer.
Due to the nature of the product, it may be necessary to carry out an expert analysis by the manufacturer to verify that the lack of conformity is due to a manufacturing defect. The shipping costs of the item are the responsibility of the user. However, if the legal guarantee of conformity is applicable (after the expert report), all costs arising from the return will be reimbursed to the customer.
The incorrect use and assembly of the products without respecting the manufacturer's recommendations are not subject to this guarantee.
8.- The promotions and offers announced on the website cannot be combined with other promotions, agreements, discounts or additional or existing coupons.
The promotion will only be valid during the period indicated in the advertisement and will always be subject to stock availability and while stocks last.
9.- Customer obligations: Recaball customers undertake at all times to provide truthful information about the data requested in the user registration form, and to keep them updated at all times. They also undertake to keep their personal access codes to our website confidential and with the utmost diligence. In the case of the sale of those products on our website that require the buyer to be of a certain age according to current legislation, the buyer declares that they meet this requirement to formalize the purchase.
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